The Global Quality Assurance Association (GQAA) is a non-profit organization which started its operations in January 2023. GQAA, which is based in Accra, Ghana, was formed to bring together people from all walks of life, sectors and levels in a bid to collaborate and work together to solve quality related matters. Its vision is, To enable organizations attain high levels of efficiency and profitability through sustainable quality assurance systems in a bid to create a world where the quality culture thrives.’ Notably, GQAA’s desire to be a highly valued organization in the area of quality assurance (QA) from the grassroots to the global level through assuring quality in all sectors is vividly seen through its vision. In the organization’s name GLOBAL implies that the organization is embracing the whole world in a geographical sense, universal quality assurance coverage and considers all sectors (institutions, public and private, large or small). Quality issues do not discriminate but they affect every individual, nation, age group, people of different social statuses and educational levels, to name a few. Therefore, the GQAA’s broader approach to QA aims to go along with as many people of different responsibilities as possible, for the maximum gains of humanity.
GQAA is also aware of the fact that quality issues affect the whole world in a positive and/or negative sense depending on the extent to which they are embraced and resolved, hence the need for a global approach. A global and universal approach and understanding of all the dimensions of quality ensure and assure safety, development, early problem identification, good health, excelling, better protection of the environment, meeting and/or surpassing customer expectations, reduced risk, harm and damage caused by both natural and man-made disasters. Such an understanding enables good governance, compliance, sustainability and prevents wastages in terms of time and other resources since the proper things are done well the first time all the time.
The GQAA’s mission is ‘To ensure consistency in the quality of goods and services through knowledge and skills sharing, institutional/industry/organizational assessments, monitoring, evaluations, consultancy, awareness and capacity building of personnel to be knowledgeable quality assurance professionals.’ This is against an understanding that quality and quality assurance are everyone’s business, hence the need to create such a platform where experiences, skills and solutions, among others, are shared among all stakeholders. The GQAA caters for both individual and institutional/company/organizational membership and benefits as opposed to organizational membership only where others fail to get direct benefits.
The Association was also created to address the challenge that although QA is very broad and universal in principle, it is narrowly understood and partly practiced, because of the fragmented affiliations and different entities which exist across the world. In addition, this would resolve the challenges associated with the exclusion of non-quality assurance practitioners and personnel who are always directly or indirectly affected by the implementation of QA initiatives which they do not fully understand and do not know much about why and how they are implemented. Personnel in every workplace, at all levels and sectors including those who are in product and service provision industries, organizations, academic institutions, government entities, hotels, small and medium enterprises, among others have been affected by such approaches. Once QA is understood fully and embraced by everyone, product and service provision, savings, efficiency and effectiveness, are more likely to be registered. Most of the major accidents like the falling of bridges, collapsing businesses, fire outbreaks, major financial losses, poorly manufactured goods and poor service provision, can only be linked to the absence of total involvement and lack of universal robust quality management systems.
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